Reframing the User Research Conversation

Organizations who think they want to experience user centered design processes often get cold feet at the changes that these processes bring.  At worst, the client doesn’t agree to research, which leaves us with our assumptions unvalidated and our designs untested. At best, we find a way forward, but often our start times are delayed, and expectations still aren’t clear. The London Pivotal Labs Product and Design teams decided to take steps to fix this broken chain and smooth our client on-boarding process to user research.

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Pivotal Labs London Launches Product Office Hours

Building products, as an entrepreneur or a product manager, can sometimes feel a lot like being a perpetual student.  You are always faced with new information coming at you, you have to synthesize it, make decisions and make the idea your own.  A lot of the time you’re going at it alone or with a very small team, and you often feel pretty isolated.  What do you do when challenges come up, like when sign-ups drop, or your growth levels out?

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Getting Back to Play: How Play and Playfulness Can Lead to Better Products

I realized that afternoon that I’d been playing pretend with this idea for nearly 20+ years and it resulted in a beautiful new display for my walls. his got me thinking about play and the effect that the act of play has on us as adults, specifically on adults who are in creative industries. How have we developed into creative people? How can we think about making leaps in innovation and creativity more consistently?

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